Resume

ABOUT ME

Highly creative Graphic Designer and Photographer with over 15 years of experience developing brand-right creative for premium guest programs and large-scale events. Expertise in print, digital, signage, and environmental graphics, with a strong focus on enhancing guest experience and operational efficiency. Proven ability to translate creative strategy into polished visual concepts, manage production, and collaborate with cross-functional teams to ensure cohesive and impactful brand representation.

WORK EXPERIENCE

Graphic Designer, Premium Services - Golden Oak, VIP Tours and Club 33
The Walt Disney Company • Walt Disney World Resort

• Developed brand-aligned creative assets for Disney's premium guest programs, including Golden Oak, VIP Tours, and Club 33, spanning print, digital, signage, event marketing, presentations, and environmental graphics to elevate resident and Club Member engagement.

• Translated creative strategies, operational requirements, and stakeholder feedback into polished visual concepts, detailed layouts, renderings, production-ready files, and presentation materials that enhanced premium guest experiences and high-touch service delivery.

• Engineered signage, event graphics, member communications, digital assets, and physical brand touchpoints to improve clarity, enrich the in-person experience, and bolster resident and Club Member satisfaction.

• Established and maintained cohesive visual systems, typography standards, color palettes, layout conventions, and brand guidelines to ensure consistent experiences across all premium programs, events, and recurring communications.

• Prepared production-ready artwork and detailed specifications for print, fabrication, and vendor delivery, including meticulous file setup, color correction, proofing, revisions, and final asset delivery for polished, accurate guest-facing materials.

• Collaborated with operations, events, leadership, vendors, and production teams to manage projects from initial intake through concept development, approval, production, and final execution, ensuring all creative work adhered to Disney brand standards and enhanced the overall guest experience.

Guest Relations Host, Seasonal
The Walt Disney Company • Walt Disney World Resort

• Provided high-touch guest service within a dynamic theme park environment, supporting daily operations, special events, guest recovery, accessibility needs, ticketing inquiries, reservations, and complex issue resolution.

• Acted as a front-line brand ambassador upholding Disney standards, employing clear communication, sound judgment, empathy, and effective problem-solving to cultivate positive guest experiences.

• Coordinated with operations, attractions, entertainment, transportation, security, food and beverage, merchandise, and leadership teams to effectively address guest concerns and maintain park-wide operational communication.

• Disseminated policies, procedures, schedules, event details, accessibility resources, and operational updates with a high degree of professionalism, discretion, and consistency.

• Facilitated conflict resolution by actively listening, identifying underlying issues, de-escalating challenging situations, and providing thoughtful solutions in alignment with company guidelines.

Photographer, Seasonal - ESPN Wide World of Sports and runDisney
The Walt Disney Company • Walt Disney World Resort

• Supported large-scale event production for high-profile race weekends and sports tournaments, expertly balancing technical execution, guest experience, brand integrity, operational demands, and rapid content delivery.

• Optimized photography locations, lighting setups, workflow standards, and on-site production processes through strategic planning and collaboration with event operations, production teams, and the respective business units.

• Delivered real-time art direction, mentorship, and technical coaching to photography teams, focusing on composition, lighting techniques, equipment troubleshooting, and guest-facing production standards.

• Managed metadata-driven image workflows, mobile photo labs, digital kiosks, and high-volume delivery systems to ensure the accurate and timely distribution of thousands of images per hour.

• Oversaw boutique-style print operations and sales collateral, meticulously maintaining quality standards for color accuracy, brand consistency, final presentation, and guest expectations.

Guest Services Coordinator - Universal Volcano Bay
Universal Orlando Resort • Orlando

• Coordinated daily guest services operations within a high-volume water theme park, managing park entry, ticketing inquiries, guest recovery, accessibility needs, locker issues, TapuTapu support, cabana requests, and general park information.

• Served as a primary escalation point for guest concerns, utilizing strong communication, empathy, sound judgment, and conflict-resolution skills to de-escalate situations and provide solutions aligned with established service standards.

• Partnered effectively with operations, attractions, aquatics, security, transportation, food and beverage, merchandise, entertainment, and leadership teams to resolve guest issues and ensure a seamless park-wide service flow.

• Supported Team Members by providing coaching, operational guidance, reinforcing guest-service expectations, interpreting policies, and offering real-time problem-solving during peak attendance, adverse weather, and dynamic operational conditions.

• Communicated accurate information regarding park procedures, accessibility accommodations, attraction operations, virtual line systems, safety protocols, weather policies, and guest resources.

• Maintained detailed documentation of guest interactions, service recovery efforts, incidents, operational updates, and follow-up requirements while efficiently managing multiple priorities in a fast-paced environment.

Contract Creative Director
Mongoose Media

• Spearheaded creative concept development, art direction, and execution for a range of projects including brand identity, campaigns, presentations, signage, print, digital, and UX/UI, effectively translating client strategies into polished visual systems.

• Authored comprehensive brand guidelines, visual systems, campaign concepts, presentation materials, and production-ready assets that enabled clients to communicate effectively across print, digital, and physical platforms.

• Collaborated with clients, copywriters, vendors, printers, and creative teams to deliver integrated solutions while ensuring strict adherence to strategic objectives, timelines, budgets, and production specifications.

• Directed all aspects of layout, typography, photography, visual hierarchy, color application, brand standards, and production quality across both print and digital deliverables.

• Mentored designers and freelancers through the entire creative process, including concept ideation, critical feedback, revision implementation, production readiness, and final execution.

Tier 1 Studio Designer, Contract
Publix • Lakeland

• Produced scalable marketing assets across retail, campaign, promotional, print, and digital channels within a high-volume, in-house studio environment.

• Partnered with project managers, vendors, internal print teams, and creative colleagues to deliver brand-consistent assets on schedule and in alignment with key business objectives.

• Managed the proofing, editing, production preparation, and final release of print and digital collateral, ensuring accuracy, quality, and unwavering brand consistency.

• Conducted thorough design research and trend analysis to identify market shifts, translate consumer insights into actionable strategies, and develop compelling visual narratives for campaigns and sub-brand initiatives.

Senior Staff • Designer and Photographer
Ben Carson for America Presidential Campaign

• Developed and executed dynamic campaign creative across print, digital, social media, broadcast, presentations, and field communications under tight national deadlines.

• Supported the campaign's public-facing visual identity across digital, social, broadcast, and field channels, effectively translating complex messaging into clear, compelling creative assets.

• Established a centralized content production pipeline that enhanced prioritization, accelerated asset deployment, and improved coordination with cross-functional teams and field operations.

• Collaborated with communications, policy, media, and leadership teams to maintain message discipline, brand consistency, and production accuracy within a high-pressure, rapid-response environment.

Freelance Graphic Designer and Photographer
Owner

• Create comprehensive brand identities, signage concepts, campaign creative, retail and product designs, corporate merchandise, presentation designs, photography, videography, and production-ready assets for a diverse clientele.

• Translate client objectives into clear visual concepts, detailed mockups, robust brand systems, persuasive design presentations, and final deliverables across print, digital, and physical applications.

• Prepare vendor-ready artwork, precise print specifications, production files, and final assets for branded collateral, environmental graphics, product mockups, and promotional materials.

• Plan and execute photo and video shoots, product mockups, and branded content creation utilizing advanced photography, lighting, editing, retouching, and post-production techniques.

• Manage all aspects of client communication, vendor relations, project budgets, timelines, revision processes, file organization, and final delivery to ensure all creative work is accurate, polished, and fully usable.

EDUCATION

Master of Fine Arts - Media Design
Full Sail University, Winter Park

Bachelor of Science - Visual Communication
Liberty University, Lynchburg

Skills